This unique course is an ideal starting point
for those seeking a career in the veterinary or pet care sector.
Veterinary
receptionists play a crucial role as part of the team at any veterinary
practice, animal hospital or animal charity.
They are responsible for the first impression
received by a client (by phone or visit) and they are the interface
between the veterinary surgeon, nurses, clients and other veterinary
practices or organisations.
This course has been designed specifically for
those wishing to pursue this career and for those already working as a
Veterinary Practice Receptionist who want to improve their knowledge
and gain a relevant qualification.
Role of the Receptionist To
include – customer care, listening skills, accurate message taking,
managing the reception area and preventing the spread of infections and
diseases.
Basic First Aid How
to deal with emergencies and the basic first aid principles that may be
required upon the arrival of an injured animal at a Veterinary
Practice. This module includes how to give valuable information over
the phone to someone assisting an injured animal.
Module
3
Module
4
Handling, restraint and carrying of animals in pain or distress Learn
how to minimise stress, hold different types of animals for examination
and how to help clients handle and transport their animals.
Common Companion Animals Learn
more about the main species that are kept as pets including; dogs,
cats, rabbits, guinea pigs, reptiles, gerbils, rats, mice, fish, birds.
Understand the basics of caring for them and their requirements.
Module
5
Module
6
Advising clients Learn
essential and valuable information to help you give helpful advice to
clients including: Choosing a pet, micro-chipping, neutering, parasite
control, vaccinations, grooming, nutrition, exercise and enrichment,
lost and found animals, basic information about medication.
Animals as pets What
is a companion animal? Understand the current animal welfare
crisis and issues faced today. Animal Welfare organisations – who are
they, what do they do? Reporting animal welfare concerns, the adoption
and re-homing of animals, pet bereavement organisations, organisations
dealing with stray or feral animals, as well as researching and
understanding other animal care service providers such as pet sitters,
dog walkers, boarding kennels & catteries, behaviourists, pet
groomers, etc.
