Veterinary Receptionist

Veterinary Receptionist

This job involves being part of the team at a veterinary practice, animal hospital or animal charity. The Veterinary Receptionist is responsible for the first impression given to a client (whether over the phone or in person). This role involves interfacing between the veterinary surgeon, vet nurses, practice clients and other veterinary practices and organisations.

Therefore, to consider this career, it is essential to have excellent communication skills. You must be extremely organised, have good administration skills, be calm, positive and be able to give reassurance to a client who may be worried about their pet. In some practices, the receptionist may also be required to process invoices & payments and manage shop stock and orders.

Working as a Veterinary Receptionist, can be a useful starting point for anyone wanting to learn more about working in the animal care sector;  in this position it is most likely that you will be liaising with a variety of animal care workers and professionals in other charity or private organisations within the animal care sector, e.g. RSPCA inspectors, veterinary nurses and surgeons, animal care managers etc. 

It is important to gain relevant training and we suggest the Veterinary Receptionist Diploma course. This detailed 6 module online course has been put together for working as a Veterinary Practice Receptionist and it is also relevant to those already working in a Vet Receptionist role, wanting to improve their knowledge and gain a relevant Diploma.

Please note that this course can be achieved without a practical placement.

Please contact us for more information about a career as a Veterinary Receptionist

For anyone wanting to work in a busy role with animals, working as a Veterinary Receptionist can be an extremely rewarding career. Animal Charities and Private Practice Veterinary Surgeries are busy places with lots of different animals coming and going and no two days are ever the same. Veterinary Receptionists play a key role in ensuring that visitors and their pets have a good experience at the vet surgery/animal hospital. Being able to remain calm and polite in stressful situations is an important part of the job, as is the ability to re-assure pet owners and communicate effectively with the veterinary team, clients and other visitors. It is not unusual for veterinary receptionists to assist the veterinary team from time to time. The role also involves ensuring the reception area is kept clean and tidy and is a pleasant environment for visitors and their animals. Preventing the spread of disease and infection is also part of the role; reception areas are busy places and they need to be well managed in order to provide a professional impression to clients and a non stressful environment for pets.