pet shop course

City and Guilds Level 3 Certificate in the
Principles of Animal Management within a Pet Store

Petshop management course
petshop items

Animal Activity Licensing Regulations 2018 OFQUAL

Do you own or work in Dog Kennels, Boarding Cattery, Dog Day Care, Dog Boarding or Pet Shop?

Defra has recently introduced a significant change with the Animal Activity Licensing Regulations 2018.  This new legislation applies as from 1st October 2018 to the following: Dog Boarding Kennels, Boarding Cats, Day Care for Dogs, Home Boarding Dogs, Dog Breeding and Selling Animals as Pets:

Licensing will require clear evidence of knowledge and experience or a minimum of an OFQUAL regulated level 2 qualification in a relevant subject. The new regulations take effect on renewal or if your business is being brought into the scope of licensing for the first time.

Or, to meet the Higher Standard, a member of staff with a relevant OFQUAL regulated Level 3 qualification must be present during the working day.

The OFQUAL Approved Level 2 Award in Canine Care and Behaviour Qualification meets the new Animal Activity Licensing Regulation requirements for the basic standard requirements.

The OFQUAL Approved Level 3 Diploma in Canine Care, Behaviour and Welfare Qualification meets the Higher Standard Animal Activity Licensing Regulation requirements.

The OFQUAL Approved Level 4 Diploma in Canine Behaviour and Training Management Qualification is a regulated qualification that meets the Higher Standard Animal Activity Licensing Regulation requirements. Students who have previously studied at Level 3 can enrol directly on this qualification.

The OFQUAL Approved Level 3 Diploma in Feline Care, Behaviour and Welfare Qualification meets the Higher Standard Animal Activity Licensing Regulation requirements for Boarding Catteries. 

The OFQUAL Approved City and Guilds Level 3 Certificate in the Principles of Animal Management within a Pet Store Qualification meets the Higher Standard Animal Activity Licensing Regulation requirements. This qualification will soon be offered by Animal Jobs Direct, please contact us to register your interest.

Coming Soon!: OFQUAL Approved Level 3 Animal Welfare Inspector Diploma course - relevant for those responsible for inspecting and licensing animal activities businesses.  Please contact us to register your interest.

The City and Guilds Level 3 Certificate in the Principles of Animal Management within a Pet Store Qualification is OFQUAL regulated and meets the requirements for a higher standard for those working in or managing/ owning a Pet Store according to The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.

The qualification comprises of 2 units covering a comprehensive range of topics including:

Biological details and identification of pet animal species

Accessories & equipment required for the wellbeing of different species

Classes of animals, their wellbeing and health checks, health and hygiene routines, nutritional requirements, preventative treatments and stocking densities

Common diseases and parasites and their treatments

Legislation that relates to pet store management

Employment and training of staff, health and safety issues, customer relations, licensing and financial systems, design, layout, and stock control.

There are two set assignments (set by City and Guilds) for this qualification, and you must pass both assignments to meet the requirements of the qualification. The qualification is graded as a pass, merit or distinction. 

City and Guilds Level 3 Certificate in the 
Principles of Animal Management within a Pet Store

120 GLH

18 Credits

Unit Summary

OFQUAL Regulated Qualification: 500/7573/1

Unit 1

The Principles of Animal Management within a pet store

The unit covers the identification and biological details of small mammals, cats and dogs, reptiles and amphibians, aquatic species and pet and aviary birds. This unit also includes information about the equipment and accessories required for the wellbeing of different species within the range.

Unit 2

The Principles of pet store management systems and procedures

The unit covers differences between classes of animals, their wellbeing and health checks. The unit provides learners with knowledge on health and hygiene routines, animal nutritional requirements, preventative treatments and stocking densities. The signs of common diseases and parasites and their treatments are also covered. The unit covers the legislation that relates to pet store management. It will also give learners knowledge on the employment and training of staff, health and safety issues, customer relations, licensing and financial systems, design, layout, and stock control.

dog food
  • The pet shop course is of relevance to pet shop owners, managers and staff.
  • Most employers will want evidence that pet store managers have the knowledge to run and manage a pet shop business.
  • This pet shop course meets the AAL requirements for licensing at the Higher Standard
  • Pet Shop Managers may have the responsibility of caring for a range of small animals. They are legally required to provide a safe, clean and stimulating environment to ensure that animals are adequately cared for.
  • The course includes information about giving advice to customers, as well as animal nutrition, basic grooming and health & hygiene.


Coming Soon: Contact us to register your interest in this qualification


Working in a pet shop can be a great opportunity to educate people about what animals really need and what to consider before obtaining a pet. Having detailed knowledge about animal care requirements and products is important for working in a pet shop.


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