Level 3 Certificate Veterinary Receptionist

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1 year
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Veterinary Practice Receptionist Diploma Level 3



  • The Level 3 Certificate Veterinary Receptionist is a short knowledge-based qualification consisting of five units covering a theoretical understanding of the role of the veterinary receptionist. 
  • It has been designed to give learners the knowledge and understanding required for a role as a veterinary receptionist. The qualification ensures that learners will understand a range of terminology and procedures common to the veterinary practice, gain knowledge of communication and customer service and learn about the administrative duties of a receptionist within this industry area.

This qualification will enable learners to assist in their veterinary receptionist role, or help them prepare for the role of a receptionist within this sector. 

Unit 1

Principles of Customer Service and Communication in a Veterinary Practice

Learners will understand the importance of customer service within the veterinary receptionist’s role. They will understand the process of booking and prioritising appointments and how payments are made. Learners will explore how to handle customer complaints and understand bereavement and euthanasia.

Unit 2

Principles of Managing a Veterinary Reception Area

Learners will understand the importance of maintaining a clean and safe reception area for clients and their pets. They will understand how to recognise various animal behaviours typically seen in companion animals and be able to understand how to manage the reception area based on the needs of the client and the behaviours of those animals.

Unit 3

Understanding a Range of Veterinary Products

Learners will understand common parasites on companion animals and what products are available to treat and prevent such infestations. They will understand what products are available to promote animal health and how to advise customers appropriately.

Unit 4

Understanding of Administrative Support in a Veterinary Practice

Learners will understand the reasons for accurate record keeping and client confidentiality, and the legislative requirements that surround this. They will understand the types of administrative duties of a veterinary receptionist and be able to explain the types of data kept in a veterinary practice.

Unit 5

Understanding Veterinary Terminology and Clinical Procedures

Learners will understand the definition of common terminology relevant to veterinary medicine. They will understand the background of how terms are constructed in relation to the animals. They will understand the types of procedures that occur within a practice and be able to analyse their uses.

Veterinary Receptionists

Careers in animal care and the veterinary sector are an increasingly popular career choice and veterinary receptionists play a vital role as part of the team. Veterinary receptionists are responsible for the first impression that clients receive and they are the connection between the veterinary surgeon, nurses, clients and other veterinary practices or organisations. Veterinary receptionists are often required to process invoices and payments and manage shop stock and orders.

Veterinary receptionists may work at a veterinary practice, animal hospital or an animal charity.

The role of a veterinary receptionist is rewarding. Candidates for this career communicate well and have an understanding of routine veterinary treatments. Veterinary receptionists are organised, have good administration skills, are calm, and positive and can give reassurance to a client who may be worried about their pet.

*You will have access to the course for 12 months only, after which, you can purchase extensions.

We offer a selection of accredited and employer recognised courses specifically designed for careers working with animals.

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