Veterinary Practice Receptionist Diploma

Professional Development
60 hours CPD

Veterinary Practice Receptionist Diploma Level 3



  • This Veterinary Receptionist course is an ideal starting point for those seeking a career in the veterinary or pet care sector.
  • Veterinary Receptionists ensure that customers receive a good impression when visiting or phoning, and that clients feel comfortable and confident with the vet practice. They are also responsible for good communication with other organisations and practices as well as between the surgeons, nurses, clients and other staff.
  • This course has been designed specifically for those wishing to pursue this career and or for those already employed as a Vet Receptionist who want to improve their knowledge.
  • This course can be achieved even if you are not working at a veterinary practice.

*You will have access to the course for 6 months only, after which, you can purchase extensions.

Module 1

Handling, restraint & carrying of animals in pain or distress

This module of the Veterinary Receptionist Course includes: How to handle  animals in pain or distress, how to restrain animals in pain or distress and the transportation of animals in pain or distress.

Module 2

Basic Animal First Aid

Learn about the basic principles of first aid for companion animals and how to administer first aid in various situations.

Module 3

The Role of the Vet Receptionist Part 1

Customer Service

In this veterinary course module, you will learn how to demonstrate customer service skills relevant to a veterinary practice, front-of-house management and explain how to minimise the spread of disease and infection in a practice

Module 4

Role of the Receptionist Part 2

Advising Clients

Know the range of services available at the practice. Understand that there are professional standards and limitations in the role of veterinary receptionist. Demonstrate sales and marketing skills appropriate to a veterinary practice.

Module 5

Care of Common Companion Animals

Learn about the various animals kept as companion animals in the UK & restrictions on supplies. You will also learn to understand basic care skills for confined companion animals and non-confined companion animals.

Module 6

Dog & Cat Care

Understand how to provide enrichment & exercise for companion animals. Recognise common health disorders learn how to carry out routine health checks. Understand nutrition & nutritional disorders found in cats & dogs and learn how to provide basic grooming & how to care for the older dog and cat.

We offer a selection of accredited and employer recognised courses specifically designed for careers working with animals.

Animal Job Opportunities

If you have any questions about our courses, please contact us.

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