Terms and Conditions

Terms and Conditions

By placing an Order and purchasing goods from Animal Jobs Direct, you enter into a legally binding agreement with us on the following Conditions.  Please read and understand these Conditions as they affect your rights and liabilities.  


Animal Courses Direct is the trading name of Animal Jobs Direct, Registered in England and Wales, Company No:  05612792 

Our registered address is: 27 Old Gloucester Street, London, WC1N 3AX 


'We' and 'us' means Animal Jobs Direct/Animal Courses Direct, who will provide the services to you.

'You' means the student receiving the services.

'Course' means a distance learning course or course designed and developed by us including the revisions and updates to such course as we may make from time to time.

'Course Materials' means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.

1. Basis of the sale

We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

No order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

2. Orders

The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing and your Payment Card is authorised for the transaction. 

You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website. 

You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3. Price of the goods

The price of the Goods shall be the price set out on the relevant page of this site.   We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

If the price of the Goods increases between the date we accept your Order and the course start date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable.  If it is not acceptable then you will, of course, have the option of cancelling the order. 

The total price is inclusive of any applicable value added tax.

4. Terms of payment

Upon providing us with details of the Payment Card and submitting the Order you :

  • confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and 
  • authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

We reserve the right to refuse enrolment on any of the courses we offer. 

All outstanding debts to us must be made before we will issue you with your qualification or certificate. If you are paying by instalments, you agree to pay promptly and on the dates specified on the Standing Order agreement, irrespective of the speed at which you are studying. We reserve the right to lock your account if payment is not received.

5. Course Materials & Practical Training

We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free.

Regarding practical training, the topics covered during the practical training will be as close as possible to those specified on our website. However, if we are obliged to make any changes to your practical training we reserve the right to do so and will inform you as soon as possible.

So that students remain motivated, we place a time limit of 2 years for course completion.

So that we can issue certificates correctly, you are required to notify us by email of any changes to your name or postal address.

6. Cancellation/Refunds

a) Online Courses:

In line with The Consumer Rights Act 2015, you have a 14 day right to change your mind and get a full refund for digital content- ie, online courses, that you have purchased, unless you have already begun to download the course or you have accessed it via our learning platform. 

To cancel your course you must send a signed, written notice via recorded delivery to our registered address (cancellations by phone or email will not be accepted). 

Upon receipt of cancellation notice, we will process the refund due to you within thirty days of our receipt of your written notice of cancellation. We retain the right to charge a fee and this will be deducted from any refund awarded. For course fees less than £500, you will be required to pay a £50 cancellation fee. For enrolment fees greater than £500 you will be required to pay 10% of the course fees in addition to the £50 cancellation fee.

b) Practical Courses/Placements:

While we make every effort to run courses as advertised, we reserve the right to change the content, timing, dates or venue of our courses.  We reserve the right to cancel a course up to the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, students who had registered to attend a cancelled course will be given the option of a full refund for their course fees only or of rescheduling to a future course date but we disclaims any further liability and will not be expected to pay for travel or hotel costs.

If you are unable to attend, and not in a position to transfer your place to another person, then full charges will apply. Please note that full payment is required for non-attendance on a booking that has been transferred. No refund will be payable for non-attendance.

Where a student has been expelled from a course, we reserve the right to not issue a refund of any kind.

7. Course Transfers

To a third party (online course):  It is entirely at our discretion as to whether an online course may be transferred from you to another person. If we agree to transfer a course from you to a third party, you will be required to pay the relevant Awarding Organisation Accreditation fees and a standard £50 transfer fee.

a) To a third party (practical course): If you are unable to attend the practical course that you are booked on, you may substitute, by prior arrangement and after notifying us, someone else from your organisation. Such a transfer will be on condition that we are informed in writing of your intentions at least 1 week prior to the originally booked event. Bookings can only be transferred once.

b) To another online course: We retain the sole discretion concerning whether you may transfer to another course offered by us. If we agree to a course transfer, the total fees paid towards your course will be offset against the fees of the new course. Where the new course fee is more than that of the course you are enrolled on, the balance must be paid in full along with the relevant Awarding Organisation Accreditation fees and our standard £50 transfer fee.

8. Copyright

All intellectual property rights and copyright relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.

9. Waiver and Release of Liability

Students will only be able to participate in a Practical Placement if you have completed our waiver. Students voluntarily participate at your own risk in practical activities with the knowledge of dangers involved and agree to accept any and all inherent risks of personal injury, or death. Our Waiver specifies that students covenant not to claim against Animal Jobs Direct, its officers, directors, employees, agents, and contractors, from any and all present and future claims resulting from ordinary negligence, for personal injury, or death arising as a result of participating in a practical placement. Students voluntarily waive any and all claims resulting from ordinary negligence, both present and future, which may be made by family estate heirs, assigns, or the student.